Table 2 Individual assessment of satisfaction and willingness to return on items related to medical care and service received (grouped median)
Satisfaction criteriona | Overall satisfaction | Willingness to return | ||
|---|---|---|---|---|
Satisfied patientsb | Dissatisfied patientsc | Likely | Unlikelyd | |
Organization of hospital admission | 5.51 | 4.88 | 5.51 | 5.03 |
Doctor’s knowledge of medical history and course of the disease | 5.41 | 4.81 | 5.41 | 4.90 |
Clear physician answers to patient questions | 5.44 | 4.66 | 5.44 | 4.80 |
Assessment of medical care received | 5.40 | 4.24 | 5.39 | 4.57 |
Clear explanation of surgery | 5.55 | 4.55 | 5.54 | 4.84 |
Clear explanation of anesthesia | 5.56 | 4.81 | 5.54 | 5.06 |
Clear explanation of medications to be taken | 5.15 | 4.0 | 5.14 | 4.33 |
Organization and conduct of tests | 5.40 | 4.58 | 5.39 | 4.77 |
Privacy during testing | 5.39 | 4.73 | 5.38 | 4.93 |
After-discharge preparations | 5.27 | 3.86 | 5.27 | 4.18 |
Friendliness of the nursing staff | 5.57 | 4.63 | 5.56 | 4.82 |
Friendliness of the doctors | 5.55 | 4.69 | 5.55 | 4.86 |
Friendliness of other hospital staff | 5.39 | 4.66 | 5.39 | 4.77 |
Room amenities | 5.17 | 4.48 | 5.17 | 4.58 |
Cleanliness | 5.43 | 4.69 | 5.44 | 4.78 |
Quality of food | 5.27 | 4.58 | 5.27 | 4.70 |
Treatment outcome | 5.47 | 4.25 | 5.48 | 4.32 |