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Table 2 Individual assessment of satisfaction and willingness to return on items related to medical care and service received (grouped median)

From: Determinants of patient satisfaction and their willingness to return after primary total hip replacement: a cross-sectional study

Satisfaction criteriona Overall satisfaction Willingness to return
Satisfied patientsb Dissatisfied patientsc Likely Unlikelyd
Organization of hospital admission 5.51 4.88 5.51 5.03
Doctor’s knowledge of medical history and course of the disease 5.41 4.81 5.41 4.90
Clear physician answers to patient questions 5.44 4.66 5.44 4.80
Assessment of medical care received 5.40 4.24 5.39 4.57
Clear explanation of surgery 5.55 4.55 5.54 4.84
Clear explanation of anesthesia 5.56 4.81 5.54 5.06
Clear explanation of medications to be taken 5.15 4.0 5.14 4.33
Organization and conduct of tests 5.40 4.58 5.39 4.77
Privacy during testing 5.39 4.73 5.38 4.93
After-discharge preparations 5.27 3.86 5.27 4.18
Friendliness of the nursing staff 5.57 4.63 5.56 4.82
Friendliness of the doctors 5.55 4.69 5.55 4.86
Friendliness of other hospital staff 5.39 4.66 5.39 4.77
Room amenities 5.17 4.48 5.17 4.58
Cleanliness 5.43 4.69 5.44 4.78
Quality of food 5.27 4.58 5.27 4.70
Treatment outcome 5.47 4.25 5.48 4.32
  1. aDifference between satisfied/dissatisfied patients and likely/unlikely was significant. P < .001 Mann-Whitney U test
  2. bOverall satisfaction ranked very good or good
  3. cOverall satisfaction ranked satisfactory, adequate, inadequate, dissatisfactory
  4. dWillingness to return ranked no or do not know