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Table 7 Relationship between satisfaction and Patients Characteristics

From: The Italian version of the Physical Therapy Patient Satisfaction Questionnaire - [PTPSQ-I(15)]: psychometric properties in a sample of inpatients

Variable Levels n Mean Mean of ranks P-value(1)
Gender Female 59 67.05 58.57 0.0898
Male 48 64.38 48.39
Age (in classes) 18-25 4 73.50 n.c.(2) 0.5285
25-40 19 66.89 58.74
40-65 47 64.94 51.29
>65 37 65.65 49.45
Married (3) Yes 62 65.89 53.86 0.9570
No 45 65.80 54.19
Education Elementary 23 66.83 57.70 0.5924
Mid school 39 64.59 48.63
Upper school 29 66.00 56.14
University 16 67.25 57.91
Working Yes 54 66.28 57.02 0.5876
No 12 64.42 52.08
Retired 41 65.71 50.59
Facility recommended by Doctor 69 64.16 45.93 0.0028
Friends 10 67.00 61.65
Other 20 69.20 69.63
Other Patients 8 70.63 74.94
First treatment in the facility Yes 56 66.32 57.04 0.2852
No 51 65.33 50.66
First Physical Therapy treatment Yes 35 63.69 46.24 0.0700
No 72 66.90 57.77
Therapist’s gender Female 41 64.39 45.95 0.0336
Male 66 66.76 59.00
Combination of gender patient/PT Male patient, female PT 18 62.33 38.28 0.0528
Both Females 23 66.00 51.96
Both Males 30 65.60 54.45
Female patient, male PT 36 67.72 62.79
Payment Co-Payment 45 61.62 35.04 <0.0001
Direct payment 33 68.09 63.02
Fully covered 24 69.58 66.52
Insurance 5 71.20 n.c.(3)
  1. Means of the total within groups of patients, and results of tests on the equality of the means (Kruskal-Wallis or Wilcoxon test) are showed.
  2. (1) p value: the null hypothesis is that the means of the ranks are all equal one to another; the alternative hypothesis is that at least two means (of ranks) differ.
  3. (2) For each explanatory variable, in the case of rejection of the null hypothesis of equal means (of ranks) levels with statistically different means are specified. Means with different format (normal, bold, italics, or underlined) are statistically different one from another (at the level α=0.05). Instead, means having at least one common format are not statistically different.
  4. (3) The group of patients was not considered due the too low number of cases.
  5. Yes = married, living together; No = single, widowed, divorced.