Table 2 Number of missing values and distribution of responses for each item
Item | Label | n | % missing | Distribution of responses | ||||
|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | ||||
Q07 | My privacy was respected during my physical therapy care. | 147 | 0.68% | 0.0% | 0.0% | 6.8% | 47.6% | 45.6% |
Q08 | My physical therapist was courteous. | 148 | 0.00% | 0.0% | 0.0% | 7.4% | 41.9% | 50.7% |
Q09 | All other staff members were courteous. | 147 | 0.68% | 0.0% | 0.0% | 13.6% | 31.3% | 55.1% |
Q10 | The clinic scheduled appointments at convenient times. | 132 | 10.81% | 0.0% | 0.0% | 4.5% | 47.0% | 48.5% |
Q11 | I was satisfied with the treatment provided by my physical therapist. | 148 | 0.00% | 0.0% | 0.0% | 8.8% | 31.8% | 59.5% |
Q12 | My first visit for physical therapy was scheduled quickly. | 136 | 8.11% | 0.0% | 0.0% | 29.4% | 35.3% | 35.3% |
Q13 | It was easy to schedule visits after my first appointment. | 117 | 20.95% | 0.0% | 0.9% | 4.3% | 41.0% | 53.8% |
Q14 | I was seen promptly when I arrived for treatment. | 146 | 1.35% | 0.7% | 0.7% | 4.1% | 39.7% | 54.8% |
Q15 | The location of the facility was convenient for me | 129 | 12.84% | 1.6% | 3.9% | 20.2% | 47.3% | 27.1% |
Q19 | My physical therapist understood my problem or condition. | 148 | 0.00% | 0.0% | 0.0% | 12.2% | 34.5% | 53.4% |
Q20 | The instructions my physical therapist gave me were helpful. | 146 | 1.35% | 0.0% | 0.0% | 4.8% | 47.9% | 47.3% |
Q21 | I was satisfied with the overall quality of my physical therapy care. | 148 | 0.00% | 0.0% | 0.0% | 4.7% | 43.9% | 51.4% |
Q22 | I would recommend this facility to family or friends. | 148 | 0.00% | 0.0% | 0.0% | 2.0% | 50.0% | 48.0% |
Q23 | I would return to this facility if I required physical therapy care in the future. | 147 | 0.68% | 0.0% | 0.0% | 2.7% | 46.9% | 50.3% |
Q26 | Overall, I was satisfied with my experience with physical therapy. | 148 | 0.00% | 0.0% | 0.7% | 2.7% | 50.7% | 45.9% |