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Table 2 Number of missing values and distribution of responses for each item

From: The Italian version of the Physical Therapy Patient Satisfaction Questionnaire - [PTPSQ-I(15)]: psychometric properties in a sample of inpatients

Item Label n % missing Distribution of responses
1 2 3 4 5
Q07 My privacy was respected during my physical therapy care. 147 0.68% 0.0% 0.0% 6.8% 47.6% 45.6%
Q08 My physical therapist was courteous. 148 0.00% 0.0% 0.0% 7.4% 41.9% 50.7%
Q09 All other staff members were courteous. 147 0.68% 0.0% 0.0% 13.6% 31.3% 55.1%
Q10 The clinic scheduled appointments at convenient times. 132 10.81% 0.0% 0.0% 4.5% 47.0% 48.5%
Q11 I was satisfied with the treatment provided by my physical therapist. 148 0.00% 0.0% 0.0% 8.8% 31.8% 59.5%
Q12 My first visit for physical therapy was scheduled quickly. 136 8.11% 0.0% 0.0% 29.4% 35.3% 35.3%
Q13 It was easy to schedule visits after my first appointment. 117 20.95% 0.0% 0.9% 4.3% 41.0% 53.8%
Q14 I was seen promptly when I arrived for treatment. 146 1.35% 0.7% 0.7% 4.1% 39.7% 54.8%
Q15 The location of the facility was convenient for me 129 12.84% 1.6% 3.9% 20.2% 47.3% 27.1%
Q19 My physical therapist understood my problem or condition. 148 0.00% 0.0% 0.0% 12.2% 34.5% 53.4%
Q20 The instructions my physical therapist gave me were helpful. 146 1.35% 0.0% 0.0% 4.8% 47.9% 47.3%
Q21 I was satisfied with the overall quality of my physical therapy care. 148 0.00% 0.0% 0.0% 4.7% 43.9% 51.4%
Q22 I would recommend this facility to family or friends. 148 0.00% 0.0% 0.0% 2.0% 50.0% 48.0%
Q23 I would return to this facility if I required physical therapy care in the future. 147 0.68% 0.0% 0.0% 2.7% 46.9% 50.3%
Q26 Overall, I was satisfied with my experience with physical therapy. 148 0.00% 0.0% 0.7% 2.7% 50.7% 45.9%