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Table 3 PTOPS items arranged into the R-S- domains

From: Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Domain Item Label Loading with Factor1
Enhancers Q02 I enjoy listening to my therapist 0.54
  Q07 I am given privacy when I need it 0.62
  Q12 The office staff is attentive to my needs 0.65
  Q16 * I have to wait too long between appointments 0.35
  Q18 This facility is a nice place to get my therapy 0.65
  Q22 I can get around easily inside of the facility 0.66
  Q24 My therapist seems to have a genuine interest in me as a person 0.56
  Q26 I anticipate my questions will be answered clearly 0.63
  Q29 This facility appreciates my business 0.37
  Q34 I get along well with everyone in this PT facility 0.65
   Variance explained 3.35
   Proportion of variance explained 0.34
Detractors Q03 I expect the facility to be quieter than it is 0.68
  Q06 I expect my therapist to spend more time with me than he/she does 0.61
  Q08 It is difficult for me to get into the facility from the parking lot 0.37
  Q13 My therapist acts like he/she is doing me a big favor by treating me 0.57
  Q15 My therapist could communicate with me more 0.76
  Q20 The facility is too crowded 0.64
  Q23 I don’t really enjoy talking with my therapist 0.71
  Q27 My therapist doesn’t give me a chance to say what is on my mind 0.73
  Q31 My therapist should be more thorough in my treatment 0.75
  Q33 My therapist should listen more carefully to what I tell him/her 0.83
   Variance explained 4.57
   Proportion of variance explained 0.46
Location Q05 The distance required to get to the facility is acceptable to me 0.79
  Q10 * This facility could be more conveniently located for me 0.74
  Q14 The facility is in a desirable location 0.47
  Q19 * It is somewhat difficult to reach this PT facility 0.84
  Q21 * I have to travel too far to receive my treatment 0.86
  Q28 * I should not have to travel this far for therapy 0.82
  Q32 The physical therapy facility is conveniently located for me 0.85
   Variance explained 4.22
   Proportion of variance explained 0.60
Cost Q01 The cost of treatment more than expected 0.65
  Q04 * The facility is flexible about payment options 0.71
  Q09 * I am charged a reasonable amount for my therapy 0.82
  Q11 I feel my therapist overcharges me 0.14
  Q17 The quality of the care I receive is not compatible with the cost 0.74
  Q25 * My therapist does not expect me to pay significantly more than what my insurance covers 0.24
  Q30 It could be easier to make the arrangements to pay for my therapy 0.77
   Variance explained 2.80
   Proportion of variance explained 0.40
  1. * To have consistency between the positive or negative connotation of its domain, the Likert-scale of the item has been reversed.
  2. For each domain, factor analysis was performed and one factor extracted. The loading (correlation) of each item with its domain’s factor are reported.