Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Vanti, Carla; Bonetti, Francesca; Ceron, Daniele; Piccarreta, Raffaella; Violante, Francesco Saverio; Guccione, Andrew; Pillastrini, Paolo

doi:10.1186/1471-2474-14-125

Table 3 PTOPS items arranged into the R-S- domains

From: Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Domain	Item	Label	Loading with Factor1
Enhancers	Q02	I enjoy listening to my therapist	0.54
	Q07	I am given privacy when I need it	0.62
	Q12	The office staff is attentive to my needs	0.65
	*Q16* *	I have to wait too long between appointments	0.35
	Q18	This facility is a nice place to get my therapy	0.65
	Q22	I can get around easily inside of the facility	0.66
	Q24	My therapist seems to have a genuine interest in me as a person	0.56
	Q26	I anticipate my questions will be answered clearly	0.63
	Q29	This facility appreciates my business	0.37
	Q34	I get along well with everyone in this PT facility	0.65
		Variance explained	3.35
		Proportion of variance explained	0.34
Detractors	Q03	I expect the facility to be quieter than it is	0.68
	Q06	I expect my therapist to spend more time with me than he/she does	0.61
	Q08	It is difficult for me to get into the facility from the parking lot	0.37
	Q13	My therapist acts like he/she is doing me a big favor by treating me	0.57
	Q15	My therapist could communicate with me more	0.76
	Q20	The facility is too crowded	0.64
	Q23	I don’t really enjoy talking with my therapist	0.71
	Q27	My therapist doesn’t give me a chance to say what is on my mind	0.73
	Q31	My therapist should be more thorough in my treatment	0.75
	Q33	My therapist should listen more carefully to what I tell him/her	0.83
		Variance explained	4.57
		Proportion of variance explained	0.46
Location	Q05	The distance required to get to the facility is acceptable to me	0.79
	*Q10* *	This facility could be more conveniently located for me	0.74
	Q14	The facility is in a desirable location	0.47
	*Q19* *	It is somewhat difficult to reach this PT facility	0.84
	*Q21* *	I have to travel too far to receive my treatment	0.86
	*Q28* *	I should not have to travel this far for therapy	0.82
	Q32	The physical therapy facility is conveniently located for me	0.85
		Variance explained	4.22
		Proportion of variance explained	0.60
Cost	Q01	The cost of treatment more than expected	0.65
	*Q04* *	The facility is flexible about payment options	0.71
	*Q09* *	I am charged a reasonable amount for my therapy	0.82
	Q11	I feel my therapist overcharges me	0.14
	Q17	The quality of the care I receive is not compatible with the cost	0.74
	*Q25* *	My therapist does not expect me to pay significantly more than what my insurance covers	0.24
	Q30	It could be easier to make the arrangements to pay for my therapy	0.77
		Variance explained	2.80
		Proportion of variance explained	0.40

* To have consistency between the positive or negative connotation of its domain, the Likert-scale of the item has been reversed.
For each domain, factor analysis was performed and one factor extracted. The loading (correlation) of each item with its domain’s factor are reported.

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ISSN: 1471-2474

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