Table 5 Final reassurance questionnaire
Data-gathering subscale | Relationship-building subscale | Generic reassurance subscale | Cognitive reassurance subscale |
|---|---|---|---|
To what extent did the physician … | |||
Encourage you to voice your concerns regarding your symptoms | Show a genuine interest in your problem | Tell you that you should not be worried | Explain how the treatment offered would help with your problem |
Listen attentively while you were talking | Put you at ease | Tell you that everything would be fine | Make sure you understood what your treatment plan involves |
Summarise what you had told them | Show that he/she understood your concerns | Reassure you that he/she had no serious concerns about your back | Check you understood the explanation he/she gave for your symptoms |