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Table 3 Frequency, percentage of answers and free-text responses related to suggestions

From: A patient satisfaction survey investigating pre- and post-operative information provision in lower limb surgery

Answer (n = 35)

n = (%)

1 to 1 with another patient who has had the procedure

20 (57)

Leaflets

19 (54)

1 to 1 with a healthcare professional

19 (54)

Group session with other patients

16 (46)

Internet page

15 (43)

App on phone

13 (37)

Frequent free-text responses (n = 23):

Internet

Positive (n = 4)

“Most of the information found out about recovery was from webpages, including YouTube” – Pt 30

“Used internet to find out about surgeon and surgery. Videos for condition and pathophysiology” – Pt 20

Negative (n = 3)

“Internet resources were very gory, too much information for me” – Pt 7

“[The] internet had lots of information and confused me, especially the American sites.” – Pt 11

Friends and family

Positive (n = 6)

“Learnt from others about how to recover and what to expect” – Pt 32

“[My] Friend’s husband had one some time ago and told me how good it was, he still golfs and bowls” – Pt 8

Negative (n = 3)

“Chatting with others gave me conflicting ideas that might not apply directly to my circumstances” – Pt 33

  1. Question asked: “We have thought of a few ways to improve the service we provide, please tick those that would help you. If you had the procedure again”. Patient numbers and percentages are included next to their quote. Includes only pre-operative patients