Table 1 Script, question format and logic
| No. | Question | Question logic | |
|---|---|---|---|
| Free discussion | 1 | What did you expect of the treatment for your broken collar bone? | Contrasting expectations to actual level of care |
| 2 |
Looking back at your own treatment, how satisfied are you with the treatment? -What went well? -What might need to be improved? | ||
| 3 | Would you accept having the other treatment (e.g. sling instead of surgery)? | Compare beliefs for the other treatment to actual level of care | |
| Facilitator-guided discussion | 4 | What did you think of the treatment at the E&A department? |
Dimension: Process of care Hypothesis: no difference between treatment groups |
| 5 |
What did you think of your visits to the outpatient clinic? -Involvement in treatment decision -Guidance throughout process |
Dimension: Process of care Hypothesis: interpersonal factors important | |
| 6 |
What do you think of the result of the treatment? -Recovery of function -Pain -Cosmetic result -Complications | Dimension: Outcome of care | |
| 7 |
What do you think of the facilities where the treatment was given? -Travel time -Waiting times |
Dimension: Structure of care Hypothetical waiting times important to overall satisfaction | |
| Summary | 8 | Are there any relevant topics missing in our summary? | Data saturation |
