Determinants of patient satisfaction and their willingness to return after primary total hip replacement: a cross-sectional study

Schaal, Tom; Schoenfelder, Tonio; Klewer, Joerg; Kugler, Joachim

doi:10.1186/s12891-016-1196-3

Table 1 Effects of patient and hospital characteristics on overall satisfaction and willingness to return (n = 810)

From: Determinants of patient satisfaction and their willingness to return after primary total hip replacement: a cross-sectional study

	Variable	Value (n)	Overall satisfaction		Willingness to return
			Satisfaction rate^d	p-Value	Likely	Unlikely	p-Value
Data from the questionnaire	Sex	Male (314)	5.35	0.079^a	281	29	0.237^c
		Female (483)	5.28		427	54
		No response	13		19
	Age (years)	31–40 (1)	5.0	0.088^b	1	0	0.294^c
		41–50 (16)	5.36		11	4
		51–60 (81)	5.32		74	7
		61–70 (240)	5.36		214	25
		71–80 (374)	5.31		335	35
		>80 (95)	5.14		81	13
		No response	3		10
	Number of prior hospital stays^e	1–2 (586)	5.35	0.002^b	537	46	<0.001^c
		3–5 (182)	5.2		150	29
		>5 (24)	5.0		19	5
		No response	18		24
	State of health prior to hospitalization	Excellent (8)	5.5	0.002^b	8	0	0.455^c
		Good (136)	5.3		121	13
		Fair (279)	5.21		243	34
		Poor (371)	5.39		335	34
		No response	16		22
	Source of referral	General practitioner (90)	5.31	0.069^b	79	10	0.058^c
		Specialist (642)	5.33		580	59
		Self-referral (12)	5.45		11	1
		Emergency (39)	5.0		28	9
		Transferred from other hospital (2)	5.5		2	0
		No response	25		31
	Length of stay	1–2 days (2)	5.0	0.478b	2	0	0.097c
		3–7 days (95)	5.29		84	11
		1–2 weeks (571)	5.32		516	51
		>2 weeks (131)	5.24		108	21
		No response	11		17
	Assessment of length of stay	Absolutely appropriate (614)	5.4	<0.001^b	573	38	<0.001^c
		Could have been longer (99)	4.92		74	23
		Could have been shorter (12)	4.67		8	4
		I cannot judge (77)	5.05		56	19
		No response	8		15
	Self-reported complications after discharge	Yes (99)	4.8	<0.001^c	59	40	<0.001^c
		No (693)	5.36		648	42
		No response	18		21
Data from the systematic hospital quality reports	Number of cases treated by hospital	High (9)^f	5.35	0.021^c	377	41	0.529^c
		Low (34)^f	5.26		342	43
		Median (range)	299 (7–569)
	Postoperative mobility (percentage of cases treated)	High (23)^f	5.33	0.548^c	354	32	0.053^c
		Low (20)^f	5.29		365	52
		Median (range)	99.65 (84–100 %)
	Indication for THR surgery (percentage of cases treated)	High (21)^f	5.33	0.125^c	359	43	0.827^c
		Low (22)^f	5.28		360	41
		Median (range)	96.83 (65–100 %)
	Reoperation during study period	Yes (35)^f	5.3	0.161^c	613	76	0.195^c
	Reoperation during study period	No (8)^f	5.33	0.161^c	106	8	0.195^c

^aMann-Whitney U test. ^bKruskal-Wallis test. ^cChi-squared test. ^dGrouped median. ^eWithin the prior 5 years. ^fNumber of hospitals, not the sum of patients treated

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