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Table 5 Final reassurance questionnaire

From: Developing and testing a measure of consultation-based reassurance for people with low back pain in primary care: a cross-sectional study

Data-gathering subscale Relationship-building subscale Generic reassurance subscale Cognitive reassurance subscale
To what extent did the physician …
Encourage you to voice your concerns regarding your symptoms Show a genuine interest in your problem Tell you that you should not be worried Explain how the treatment offered would help with your problem
Listen attentively while you were talking Put you at ease Tell you that everything would be fine Make sure you understood what your treatment plan involves
Summarise what you had told them Show that he/she understood your concerns Reassure you that he/she had no serious concerns about your back Check you understood the explanation he/she gave for your symptoms