Table 6 Feedback from Open-Ended Questions
From: Patient Satisfaction with private Physiotherapy for musculoskeletal Pain
Feedback Category | Frequency (n) | Valid Percentage (%) |
|---|---|---|
Strengths of Clinic/Physiotherapist | 84 | 100 |
Friendly (helpful, caring, polite) | 72 | 85.7 |
Professional (knowledgeable, skilful) | 64 | 76.1 |
Flexible Opening Hours | 30 | 35.7 |
Convenient Location | 18 | 21.4 |
Staff (personal, approachable) | 7 | 8.3 |
Weaknesses of Clinic/Physiotherapist | 48 | 100 |
Location (parking, access via stairwells) | 13 | 27.0 |
Premises (old premises, untidy) | 12 | 25.0 |
Privacy | 8 | 16.6 |
Too Busy (answering calls/doors) | 4 | 8.3 |
Treatment Cost | 3 | 6.2 |
Survey Instrument Feedback | 15 | 100 |
Repetition of questions | 9 | 60.0 |
Ambiguous | 8 | 53.3 |
Time consuming | 6 | 40.0 |