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Table 6 Feedback from Open-Ended Questions

From: Patient Satisfaction with private Physiotherapy for musculoskeletal Pain

Feedback Category Frequency (n) Valid Percentage (%)
Strengths of Clinic/Physiotherapist 84 100
Friendly (helpful, caring, polite) 72 85.7
Professional (knowledgeable, skilful) 64 76.1
Flexible Opening Hours 30 35.7
Convenient Location 18 21.4
Staff (personal, approachable) 7 8.3
Weaknesses of Clinic/Physiotherapist 48 100
Location (parking, access via stairwells) 13 27.0
Premises (old premises, untidy) 12 25.0
Privacy 8 16.6
Too Busy (answering calls/doors) 4 8.3
Treatment Cost 3 6.2
Survey Instrument Feedback 15 100
Repetition of questions 9 60.0
Ambiguous 8 53.3
Time consuming 6 40.0