Depersonalization | Â | Factor1 |
---|---|---|
Q33 | My therapist should listen more carefully to what I tell him/her | 0.813 |
Q15 | My therapist could communicate with me more | 0.774 |
Q27 | My therapist doesn’t give me a chance to say what is on my mind | 0.733 |
Q11 | I feel my therapist overcharges me | 0.689 |
Q23 | I don’t really enjoy talking with my therapist | 0.683 |
Q31 | My therapist should be more thorough in my treatment | 0.696 |
Q03 | I expect the facility to be quieter than it is | 0.657 |
Q20 | The facility is too crowded | 0.650 |
Q16 | I have to wait too long between appointments | 0.617 |
Q13 | My therapist acts like he/she is doing me a big favor by treating me | 0.571 |
Q06 | I expect my therapist to spend more time with me than he/she does | 0.577 |
Q08 | It is difficult for me to get into the facility from the parking lot | 0.377 |
 | Variance explained | 5.257 |
 | Proportion of variance explained | 0.438 |
Inaccessibility | Â | Factor1 |
Q05* | The distance required to get to the facility is acceptable to me | 0.785 |
Q10 | This facility could be more conveniently located for me | 0.759 |
Q19 | It is somewhat difficult to reach this PT facility | 0.863 |
Q21 | I have to travel too far to receive my treatment | 0.859 |
Q28 | I should not have to travel this far for therapy | 0.824 |
Q32* | The physical therapy facility is conveniently located for me | 0.848 |
 | Variance explained | 4.072 |
 | Proportion of variance explained | 0.679 |
Ambience | Â | Factor1 |
Q02 | I enjoy listening to my therapist | 0.510 |
Q07 | I am given privacy when I need it | 0.602 |
Q12 | The office staff is attentive to my needs | 0.643 |
Q18 | This facility is a nice place to get my therapy | 0.707 |
Q22 | I can get around easily inside of the facility | 0.659 |
Q24 | My therapist seems to have a genuine interest in me as a person | 0.532 |
Q26 | I anticipate my questions will be answered clearly | 0.615 |
Q29 | This facility appreciates my business | 0.379 |
Q34 | I get along well with everyone in this PT facility | 0.641 |
Q14 | The facility is in a desirable location | 0.554 |
 | Variance explained | 3.494 |
 | Proportion of variance explained | 0.349 |
Cost | Â | Factor1 |
Q01 | The cost of treatment more than expected | 0.641 |
Q04* | The facility is flexible about payment options | 0.716 |
Q09* | I am charged a reasonable amount for my therapy | 0.821 |
Q17 | The quality of the care I receive is not compatible with the cost | 0.731 |
Q25* | My therapist does not expect me to pay significantly more than what my insurance covers | 0.258 |
Q30 | It could be easier to make the arrangements to pay for my therapy | 0.764 |
 | Variance explained | 2.781 |
 | Proportion of variance explained | 0.463 |