|
Q33
|
My therapist should listen more carefully to what I tell him/her
|
0.813
|
|
Q15
|
My therapist could communicate with me more
|
0.774
|
|
Q27
|
My therapist doesn’t give me a chance to say what is on my mind
|
0.733
|
|
Q11
|
I feel my therapist overcharges me
|
0.689
|
|
Q23
|
I don’t really enjoy talking with my therapist
|
0.683
|
|
Q31
|
My therapist should be more thorough in my treatment
|
0.696
|
|
Q03
|
I expect the facility to be quieter than it is
|
0.657
|
|
Q20
|
The facility is too crowded
|
0.650
|
|
Q16
|
I have to wait too long between appointments
|
0.617
|
|
Q13
|
My therapist acts like he/she is doing me a big favor by treating me
|
0.571
|
|
Q06
|
I expect my therapist to spend more time with me than he/she does
|
0.577
|
|
Q08
|
It is difficult for me to get into the facility from the parking lot
|
0.377
|
| |
Variance explained
|
5.257
|
| |
Proportion of variance explained
|
0.438
|
|
Inaccessibility
| |
Factor1
|
|
Q05*
|
The distance required to get to the facility is acceptable to me
|
0.785
|
|
Q10
|
This facility could be more conveniently located for me
|
0.759
|
|
Q19
|
It is somewhat difficult to reach this PT facility
|
0.863
|
|
Q21
|
I have to travel too far to receive my treatment
|
0.859
|
|
Q28
|
I should not have to travel this far for therapy
|
0.824
|
|
Q32*
|
The physical therapy facility is conveniently located for me
|
0.848
|
| |
Variance explained
|
4.072
|
| |
Proportion of variance explained
|
0.679
|
|
Ambience
| |
Factor1
|
|
Q02
|
I enjoy listening to my therapist
|
0.510
|
|
Q07
|
I am given privacy when I need it
|
0.602
|
|
Q12
|
The office staff is attentive to my needs
|
0.643
|
|
Q18
|
This facility is a nice place to get my therapy
|
0.707
|
|
Q22
|
I can get around easily inside of the facility
|
0.659
|
|
Q24
|
My therapist seems to have a genuine interest in me as a person
|
0.532
|
|
Q26
|
I anticipate my questions will be answered clearly
|
0.615
|
|
Q29
|
This facility appreciates my business
|
0.379
|
|
Q34
|
I get along well with everyone in this PT facility
|
0.641
|
|
Q14
|
The facility is in a desirable location
|
0.554
|
| |
Variance explained
|
3.494
|
| |
Proportion of variance explained
|
0.349
|
|
Cost
| |
Factor1
|
|
Q01
|
The cost of treatment more than expected
|
0.641
|
|
Q04*
|
The facility is flexible about payment options
|
0.716
|
|
Q09*
|
I am charged a reasonable amount for my therapy
|
0.821
|
|
Q17
|
The quality of the care I receive is not compatible with the cost
|
0.731
|
|
Q25*
|
My therapist does not expect me to pay significantly more than what my insurance covers
|
0.258
|
|
Q30
|
It could be easier to make the arrangements to pay for my therapy
|
0.764
|
| |
Variance explained
|
2.781
|
| |
Proportion of variance explained
|
0.463
|
