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Table 7 PTOPS items arranged into the I-domains

From: Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Depersonalization

 

Factor1

Q33

My therapist should listen more carefully to what I tell him/her

0.813

Q15

My therapist could communicate with me more

0.774

Q27

My therapist doesn’t give me a chance to say what is on my mind

0.733

Q11

I feel my therapist overcharges me

0.689

Q23

I don’t really enjoy talking with my therapist

0.683

Q31

My therapist should be more thorough in my treatment

0.696

Q03

I expect the facility to be quieter than it is

0.657

Q20

The facility is too crowded

0.650

Q16

I have to wait too long between appointments

0.617

Q13

My therapist acts like he/she is doing me a big favor by treating me

0.571

Q06

I expect my therapist to spend more time with me than he/she does

0.577

Q08

It is difficult for me to get into the facility from the parking lot

0.377

 

Variance explained

5.257

 

Proportion of variance explained

0.438

Inaccessibility

 

Factor1

Q05*

The distance required to get to the facility is acceptable to me

0.785

Q10

This facility could be more conveniently located for me

0.759

Q19

It is somewhat difficult to reach this PT facility

0.863

Q21

I have to travel too far to receive my treatment

0.859

Q28

I should not have to travel this far for therapy

0.824

Q32*

The physical therapy facility is conveniently located for me

0.848

 

Variance explained

4.072

 

Proportion of variance explained

0.679

Ambience

 

Factor1

Q02

I enjoy listening to my therapist

0.510

Q07

I am given privacy when I need it

0.602

Q12

The office staff is attentive to my needs

0.643

Q18

This facility is a nice place to get my therapy

0.707

Q22

I can get around easily inside of the facility

0.659

Q24

My therapist seems to have a genuine interest in me as a person

0.532

Q26

I anticipate my questions will be answered clearly

0.615

Q29

This facility appreciates my business

0.379

Q34

I get along well with everyone in this PT facility

0.641

Q14

The facility is in a desirable location

0.554

 

Variance explained

3.494

 

Proportion of variance explained

0.349

Cost

 

Factor1

Q01

The cost of treatment more than expected

0.641

Q04*

The facility is flexible about payment options

0.716

Q09*

I am charged a reasonable amount for my therapy

0.821

Q17

The quality of the care I receive is not compatible with the cost

0.731

Q25*

My therapist does not expect me to pay significantly more than what my insurance covers

0.258

Q30

It could be easier to make the arrangements to pay for my therapy

0.764

 

Variance explained

2.781

 

Proportion of variance explained

0.463

  1. For each domain, factor analysis was applied and one factor extracted. For each item, its loading (correlation) with its domain’s factor are reported.