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Table 6 PTOPS items arranged into the Italian-based domains and results of the factor analysis (principal components extraction method, and varimax rotation criterion)

From: Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Item Factor loadings*
1 2 3 4
Q33 My therapist should listen more carefully to what I tell him/her 0.79 0.11 −0.12 .
Q15 My therapist could communicate with me more 0.76 . −0.16 .
Q27 My therapist doesn’t give me a chance to say what is on my mind 0.72 . −0.19 .
Q11 I feel my therapist overcharges me 0.69 . −0.11 .
Q23 I don’t really enjoy talking with my therapist 0.67 . . .
Q31 My therapist should be more thorough in my treatment 0.66 . −0.11 0.11
Q03 I expect the facility to be quieter than it is 0.62 . −0.19 .
Q20 The facility is too crowded 0.60 0.14 −0.15 .
Q16 I have to wait too long between appointments 0.59 . . 0.17
Q13 My therapist acts like he/she is doing me a big favor by treating me 0.58 0.13 −0.13 −0.25
Q06 I expect my therapist to spend more time with me than he/she does 0.53 . −0.17 .
Q19 It is somewhat difficult to reach this PT facility 0.19 0.83 −0.11 .
Q21 I have to travel too far to receive my treatment 0.24 0.82 . .
Q28 I should not have to travel this far for therapy 0.31 0.78 . .
Q10 This facility could be more conveniently located for me . 0.75 . .
Q05 The distance required to get to the facility is acceptable to me . −0.79 0.16 .
Q32 The physical therapy facility is conveniently located for me . −0.84 0.23 .
Q18 This facility is a nice place to get my therapy . −0.17 0.69 −0.15
Q34 I get along well with everyone in this PT facility . −0.11 0.64 .
Q22 I can get around easily inside of the facility −0.19 −0.14 0.63 .
Q26 I anticipate my questions will be answered clearly −0.18 . 0.60 0.13
Q12 The office staff is attentive to my needs −0.27 . 0.57 −0.11
Q24 My therapist seems to have a genuine interest in me as a person −0.24 0.16 0.54 .
Q14 The facility is in a desirable location . −0.38 0.52 .
Q07 I am given privacy when I need it −0.31 . 0.52 −0.15
Q02 I enjoy listening to my therapist −0.21 . 0.46 −0.12
Q29 This facility appreciates my business 0.13 . 0.39 −0.37
Q30 It could be easier to make the arrangements to pay for my therapy 0.17 . . 0.75
Q17 The quality of the care I receive is not compatible with the cost 0.33 . . 0.68
Q01 The cost of treatment more than expected 0.14 . . 0.60
Q08 It is difficult for me to get into the facility from the parking lot 0.32 0.21 . 0.42
Q25 My therapist does not expect me to pay significantly more than what my insurance covers . 0.20 . −0.21
Q04 The facility is flexible about payment options 0.13 . . −0.71
Q09 I am charged a reasonable amount for my therapy . . 0.12 −0.80
  Variance explained by the factor 5.633 4.269 3.492 3.138
  Proportion of explained variance 0.166 0.126 0.103 0.092
  1. *Loadings lower than 0.1 (in absolute value) are not printed.