Item | Factor loadings* | ||||
---|---|---|---|---|---|
1 | 2 | 3 | 4 | ||
Q33 | My therapist should listen more carefully to what I tell him/her | 0.79 | 0.11 | −0.12 | . |
Q15 | My therapist could communicate with me more | 0.76 | . | −0.16 | . |
Q27 | My therapist doesn’t give me a chance to say what is on my mind | 0.72 | . | −0.19 | . |
Q11 | I feel my therapist overcharges me | 0.69 | . | −0.11 | . |
Q23 | I don’t really enjoy talking with my therapist | 0.67 | . | . | . |
Q31 | My therapist should be more thorough in my treatment | 0.66 | . | −0.11 | 0.11 |
Q03 | I expect the facility to be quieter than it is | 0.62 | . | −0.19 | . |
Q20 | The facility is too crowded | 0.60 | 0.14 | −0.15 | . |
Q16 | I have to wait too long between appointments | 0.59 | . | . | 0.17 |
Q13 | My therapist acts like he/she is doing me a big favor by treating me | 0.58 | 0.13 | −0.13 | −0.25 |
Q06 | I expect my therapist to spend more time with me than he/she does | 0.53 | . | −0.17 | . |
Q19 | It is somewhat difficult to reach this PT facility | 0.19 | 0.83 | −0.11 | . |
Q21 | I have to travel too far to receive my treatment | 0.24 | 0.82 | . | . |
Q28 | I should not have to travel this far for therapy | 0.31 | 0.78 | . | . |
Q10 | This facility could be more conveniently located for me | . | 0.75 | . | . |
Q05 | The distance required to get to the facility is acceptable to me | . | −0.79 | 0.16 | . |
Q32 | The physical therapy facility is conveniently located for me | . | −0.84 | 0.23 | . |
Q18 | This facility is a nice place to get my therapy | . | −0.17 | 0.69 | −0.15 |
Q34 | I get along well with everyone in this PT facility | . | −0.11 | 0.64 | . |
Q22 | I can get around easily inside of the facility | −0.19 | −0.14 | 0.63 | . |
Q26 | I anticipate my questions will be answered clearly | −0.18 | . | 0.60 | 0.13 |
Q12 | The office staff is attentive to my needs | −0.27 | . | 0.57 | −0.11 |
Q24 | My therapist seems to have a genuine interest in me as a person | −0.24 | 0.16 | 0.54 | . |
Q14 | The facility is in a desirable location | . | −0.38 | 0.52 | . |
Q07 | I am given privacy when I need it | −0.31 | . | 0.52 | −0.15 |
Q02 | I enjoy listening to my therapist | −0.21 | . | 0.46 | −0.12 |
Q29 | This facility appreciates my business | 0.13 | . | 0.39 | −0.37 |
Q30 | It could be easier to make the arrangements to pay for my therapy | 0.17 | . | . | 0.75 |
Q17 | The quality of the care I receive is not compatible with the cost | 0.33 | . | . | 0.68 |
Q01 | The cost of treatment more than expected | 0.14 | . | . | 0.60 |
Q08 | It is difficult for me to get into the facility from the parking lot | 0.32 | 0.21 | . | 0.42 |
Q25 | My therapist does not expect me to pay significantly more than what my insurance covers | . | 0.20 | . | −0.21 |
Q04 | The facility is flexible about payment options | 0.13 | . | . | −0.71 |
Q09 | I am charged a reasonable amount for my therapy | . | . | 0.12 | −0.80 |
 | Variance explained by the factor | 5.633 | 4.269 | 3.492 | 3.138 |
 | Proportion of explained variance | 0.166 | 0.126 | 0.103 | 0.092 |