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Table 6 PTOPS items arranged into the Italian-based domains and results of the factor analysis (principal components extraction method, and varimax rotation criterion)

From: Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Item

Factor loadings*

1

2

3

4

Q33

My therapist should listen more carefully to what I tell him/her

0.79

0.11

−0.12

.

Q15

My therapist could communicate with me more

0.76

.

−0.16

.

Q27

My therapist doesn’t give me a chance to say what is on my mind

0.72

.

−0.19

.

Q11

I feel my therapist overcharges me

0.69

.

−0.11

.

Q23

I don’t really enjoy talking with my therapist

0.67

.

.

.

Q31

My therapist should be more thorough in my treatment

0.66

.

−0.11

0.11

Q03

I expect the facility to be quieter than it is

0.62

.

−0.19

.

Q20

The facility is too crowded

0.60

0.14

−0.15

.

Q16

I have to wait too long between appointments

0.59

.

.

0.17

Q13

My therapist acts like he/she is doing me a big favor by treating me

0.58

0.13

−0.13

−0.25

Q06

I expect my therapist to spend more time with me than he/she does

0.53

.

−0.17

.

Q19

It is somewhat difficult to reach this PT facility

0.19

0.83

−0.11

.

Q21

I have to travel too far to receive my treatment

0.24

0.82

.

.

Q28

I should not have to travel this far for therapy

0.31

0.78

.

.

Q10

This facility could be more conveniently located for me

.

0.75

.

.

Q05

The distance required to get to the facility is acceptable to me

.

−0.79

0.16

.

Q32

The physical therapy facility is conveniently located for me

.

−0.84

0.23

.

Q18

This facility is a nice place to get my therapy

.

−0.17

0.69

−0.15

Q34

I get along well with everyone in this PT facility

.

−0.11

0.64

.

Q22

I can get around easily inside of the facility

−0.19

−0.14

0.63

.

Q26

I anticipate my questions will be answered clearly

−0.18

.

0.60

0.13

Q12

The office staff is attentive to my needs

−0.27

.

0.57

−0.11

Q24

My therapist seems to have a genuine interest in me as a person

−0.24

0.16

0.54

.

Q14

The facility is in a desirable location

.

−0.38

0.52

.

Q07

I am given privacy when I need it

−0.31

.

0.52

−0.15

Q02

I enjoy listening to my therapist

−0.21

.

0.46

−0.12

Q29

This facility appreciates my business

0.13

.

0.39

−0.37

Q30

It could be easier to make the arrangements to pay for my therapy

0.17

.

.

0.75

Q17

The quality of the care I receive is not compatible with the cost

0.33

.

.

0.68

Q01

The cost of treatment more than expected

0.14

.

.

0.60

Q08

It is difficult for me to get into the facility from the parking lot

0.32

0.21

.

0.42

Q25

My therapist does not expect me to pay significantly more than what my insurance covers

.

0.20

.

−0.21

Q04

The facility is flexible about payment options

0.13

.

.

−0.71

Q09

I am charged a reasonable amount for my therapy

.

.

0.12

−0.80

 

Variance explained by the factor

5.633

4.269

3.492

3.138

 

Proportion of explained variance

0.166

0.126

0.103

0.092

  1. *Loadings lower than 0.1 (in absolute value) are not printed.