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Table 2 Reliability analysis with each question deleted (items arranged into the R-S-domains)

From: Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population

Domain

Item

Cronbach's α if item deleted

Corrected item-total correlation

Overall Cronbach's α

Enhancers

Q02

0.742

0.405

0.758

Q07

0.733

0.481

Q12

0.725

0.510

Q16 *

0.771

0.242

Q18

0.725

0.510

Q22

0.725

0.517

Q24

0.740

0.410

Q26

0.731

0.477

Q29

0.761

0.256

Q34

0.726

0.505

Detractors

Q03

0.831

0.576

0.848

Q06

0.839

0.501

Q08

0.863

0.300

Q13

0.841

0.458

Q15

0.823

0.662

Q20

0.834

0.534

Q23

0.830

0.593

Q27

0.828

0.616

Q31

0.825

0.639

Q33

0.818

0.732

Location

Q05

0.868

0.696

0.886

Q10 *

0.876

0.650

Q14

0.902

0.360

Q19 *

0.856

0.777

Q21 *

0.857

0.773

Q28 *

0.863

0.723

Q32

0.856

0.778

Cost

Q01

0.665

0.450

0.706

Q11

0.754

0.070

Q04 *

0.653

0.496

Q09 *

0.615

0.635

Q17

0.621

0.589

Q30

0.629

0.575

Q25 *

0.734

0.122

  1. * To have consistency between the positive or negative connotation of its domain, the Likert-scale of the item has been reversed.
  2. The most critical items within each domain are highlighted.