Ninety-one per cent of the participants and all fourteen physical therapists provided written feedback about the triage service. Major themes identified through the qualitative methodology of narrative analysis are outlined below. Note that the percentages do not total to 100% because some participants and physical therapists gave feedback pertaining to more than one theme.
Overwhelmingly, the biggest response from participants and physical therapists was to express appreciation of and the need for the availability of the triage service.
i. Seventy-seven percent of the participants were grateful to have on-site and regular access to physical therapy assessment and advice.
“…the availability of different resources is a welcome scenario as a necessary adjunct to our everyday “given” work conditions.”
“Often pain is accepted as part of the job. If triage was readily available I would probably be more likely to enquire about certain pains…”
ii. All physical therapists appreciated their opportunity to work with professional orchestral musicians; a population that has specific injuries that they do not regularly see in clinic.
“Overall I found the involvement in … triage clinic to be professionally stimulating and rewarding. As you would know, the musicians are a great population to work with.”
b) Longer consultation and treatment time
i. Eighteen per cent of the participants stated that the short triage consultations were useful but they would have liked to expand the service to include manual treatment.
“I do think it is great to have this available for consultation, however I think that a more hands on approach is often required.”
ii. Three physical therapists reported that if the consultation was longer, a more comprehensive service could have been provided.
“Tight time frame…20-30 minute session length would have been ideal.”
c) Perceived lack of specific music physical therapy experience
i. A small group of participants (6%) stated that the physical therapists involved in the trial required more specific music, instrumental and musician-specific injury knowledge.
“Good to have someone there to see about the injury - might be good to have someone who is more familiar with instrument-specific problems.”
ii. Two physical therapists reported that they would have benefitted from more post-graduate musician-specific physical therapy training. Nonetheless, they greatly valued the experience they received from the trial.
“This trial was great to be involved in since I do not see musicians very often… It would be great if we could get access to some musician physiotherapy training…”
d) Fear of injury exposure.
i. Some participants (4%) expressed their discomfort with seeing an on-site physical therapist due to fear of other parties discovering their injury.
“I think that a stigma exists where musicians don’t want to talk about their injuries, nor see a physio about it on worksite.”